Offer information and solutions to report problems: it is important to provide all the information ne to clarify the situation and the progress of the sales process on the marketplace. Customers are often unaware of many of the operating dynamics. Attributing responsibilities to the seller that go beyond his work. More often than not. Inexperienc users use the seller’s feback when they would instead like to leave a negative review on the product. In these cases. The ideal is to contact the customer and explain the situation.
It should always be remember that although it is legitimate
It should always be remember that although it is legitimate to express even harsh criticism about the new data purchasing experience. The unfoundness of the complaints and the use of aggressive and defamatory expressions can constitute the crime of defamation. Which can be prosecut through a complaint.
Amazon feback policies
Amazon has stringent policies regarding feback. User feback cannot contain promotional messages. Obscene and offensive. Illegal content. Price ratings. Personal information. Links. Product reviews. Etc. For these types it is possible to request removal. Feback. Once remov.
Companies also encounter a series of rules
Cannot be repost. Companies also encounter a series of rules to respect as part of a zero-tolerance policy against false reviews. Exchange reviews or for example reviews releas by Email Lead those who have direct or indirect financial interests with the product and relationships with the manufacturer.Timelines and timely responses
Customers have 90 days from the order date. Starting three days after delivery. To leave their rating. And 60 days to remove it. It’s a good idea to respond promptly to resolve report issues or say thank you for the positive review.