Amazon uses ai models that take into consideration various aspects including: the date of the rating. The verifi purchase status. The authenticity of the comment.
Seller feback
It concerns the service offer by the seller and. Consequently. The customer’s purchasing experience. It therefore involves the seller’s performance. Such as the spe and punctuality of shipping. Packaging and assistance provid to the customer in the event of anomalies and problems in the sales process. The customer receives an email inviting him to provide his evaluation. Or he can proce independently by leaving feback in the returns and orders section.
How to respond to positive feback
How to respond to positive feback
Positive reviews are clear proof that the selling new database company is a reliable and professional partner. And in the digital age they represent the lighthouse that guides users’ decisions. Responding to positive reviews is a gesture of gratitude that allows you to highlight crucial aspects and values of the organization and its working approach. It’s always good to say quick thanks. Signal that feback is appreciat. And take suggestions if there are areas for improvement. Positive feback offers a great opportunity: it can be us in your marketing activities on other platforms as well.
Negative feback impacts the seller's reputation and sales
Negative feback impacts the seller’s reputation and sales. It is therefore necessary to try to do everything possible to limit the damage resulting from negative feback. Here are some helpful tips:
Take action promptly: a fast response is a testament to prompt and efficient customer support. Even for new potential customers.
Be professional: avoid standard answers. Make it clear that feback always receives attention and Email Lead support. Maintain a kind and personaliz approach for each customer. It is important to respond point by point to the questions rais.